ISO 20000 Implementation

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Business Relationship Management through the ITIL Lifecycle

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ITIL Service Provider types – Type 3 or External Service Provider

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What ITIL roles can be combined in one person?

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ITIL Service Design Package – everything under one roof

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How to coordinate the design and transition of services according to ITIL

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Business Impact Analysis in ITIL – Know what’s important

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ITIL Service Portfolio Management Process Overview

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ITIL / ISO 20000 RACI matrix – How to use it to clarify responsibilities

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ITIL Application Management Function – Custodian of application knowledge

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ITIL Service Strategy: What and Why of ITSM

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How to define the scope of the SMS in ISO 20000

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12 steps for ISO 20000 implementation

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Vital Business Function according to ITIL principles

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Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process

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ITIL Service Provider types – Type 2 or Shared Services Unit

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Defining roles and responsibilities for ISO 20000-based IT Service Management

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ITIL Risk response measures and recovery options from catastrophic events

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Service Desk: Single point of contact

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ITIL Access Management – where do you think you’re going?

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ITIL and ISO 20000 – How to setup the Capacity Management process

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Is the NOC (Network Operations Center) still viable according to ITIL?

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Post Implementation Review – Buzzword, or mighty tool?

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ITIL Definitive Software Library and Definitive Hardware Store

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ITIL Financial Management – Charging as a moment of truth

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ISO/IEC 20000 Service Delivery processes – The basis for IT management

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Availability Management – calculating for improvement

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ITIL Transition – All about testing in Release and Deployment Management

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Technical Management Function – custodian of your technical expertise

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Identifying context of the organization according to ISO 20000

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12 steps in the transition from ISO 20000 2011 to 2018 revision

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Building a world of knowledge – ITIL Knowledge Management

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Service Reporting: get the picture, big and small

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ITIL Supplier management – the third party you depend on

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ITIL Reactive and Proactive Capacity Management

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ITIL and Service Asset Management Part I – Growing Importance

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ITIL – Service Validation and Testing

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What should be on the SMS management review agenda according to ISO 20000?

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Using ISO 20000 to control IT services

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ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool

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ITIL and ISO/IEC 20000 History: Parallel Worlds

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ISO 20000 Supplier Management – You lead the game

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ITIL & Accounting in IT organizations – not even half as boring as it sounds!

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Design coordination process – creating a solid foundation

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How to resolve the problem ticket/record according to ITIL/ISO 20000

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Service Design in ITIL

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Is it possible to calculate ROI for ITIL?

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Knowing your herd – Service Asset and Configuration Management (SACM)

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What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?

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8 crucial activities to maintain the ISO 20000-based SMS after the certification audit

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How to implement ITIL

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Who are the stakeholders and what is their importance in ITIL-based IT Service Management?

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Known Errors – repetitio est mater studiorum? Not in this case.

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Three faces of Capacity Management

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ITIL Processes and Functions – the breakdown

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IT Operations Management Function in ITIL

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SLAs, OLAs and UCs in ITIL and ISO 20000

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ITIL Application Management Lifecycle – within IT Service Lifecycle

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ITIL Service Provider types – Type I: Internal service provider

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Service Operation in ITIL

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Transition planning and support – bridging design and operation

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