ISO 9001 vs. AS9100
Mark Hammar
As you probably know, ISO 9001 is an international standard for implementing a quality management system, and is maintained by the...
As you probably know, ISO 9001 is an international standard for implementing a quality management system, and is maintained by the International Organization for Standardization (ISO). As such, it is intended to be useable by any...
How to get Management Buy-in for ISO 9001
Can you achieve ISO registration without management buy-in? Are you one of the quality professionals asking yourself this question as...
Can you achieve ISO registration without management buy-in? Are you one of the quality professionals asking yourself this question as you look into implementing ISO 9001 in your organization? While it may be possible to...
ISO 9001 vs. Lean: How they compare and how they are different
Have you considered adding Lean manufacturing methodologies to your quality management system as a way of focusing the improvement activities?...
Have you considered adding Lean manufacturing methodologies to your quality management system as a way of focusing the improvement activities? If so, you are amongst many companies that realize they can save time and money...
Handling customer satisfaction with code of conduct and complaints procedure
Ana Meskovska
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a...
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a necessity that can be often overlooked, or simply put on hold – i.e., “continually postponed.”...
Six greatest myths about ISO 9001
Even though ISO 9001 has been around for years, and many people know about it, the amount of misinformation that...
Even though ISO 9001 has been around for years, and many people know about it, the amount of misinformation that surrounds the standard is surprising. Where do these myths come from, and what is the...
Main elements of handling customer satisfaction in ISO 9001
How often do you meet people who think that their customers are unsatisfied by the products and/or services that their...
How often do you meet people who think that their customers are unsatisfied by the products and/or services that their company offers? How often do you think about it? We all tend to believe in...
