{"id":7881,"date":"2017-10-31T15:15:03","date_gmt":"2017-10-31T15:15:03","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=7881"},"modified":"2024-12-12T13:44:48","modified_gmt":"2024-12-12T13:44:48","slug":"4-crucial-techniques-for-convincing-your-top-management-to-implement-iso-20000","status":"publish","type":"post","link":"https:\/\/staging.advisera.com\/20000academy\/blog\/2017\/10\/31\/4-crucial-techniques-for-convincing-your-top-management-to-implement-iso-20000\/","title":{"rendered":"4 Crucial Techniques for Convincing your top Management to Implement ISO 20000"},"content":{"rendered":"

ISO 20000<\/a> does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001<\/a>, international standard for quality management). That doesn\u2019t mean, however, that it\u2019s not worth implementing. On the contrary, companies active in IT Service Management (ITSM) have many reasons to implement a Service Management System (SMS) based on ISO 20000.<\/p>\n

Dealing with standard implementation has one more obstacle to overcome \u2013 your top management. Buy-in from top management is a must if you are implementing ISO 20000. I have seen companies where this is not a hard job, but there are more companies where this can be very difficult to achieve. Let\u2019s see how to get this task done.<\/p>\n

First thing\u2019s first \u2013 Why?<\/h2>\n

Section 4 of the standard defines the responsibilities of top management. It\u2019s counterproductive just to brief your managers and expect their positive (and proactive) reaction. It doesn\u2019t work that way. For example, there is a requirement that your top management conduct management reviews at planned intervals. If they don\u2019t understand what this means, and the purpose of management reviews, you will not get their support or commitment for this task.<\/p>\n

Even before you start the implementation, top management has to give you the OK for the project, and enable the resources you need. If they don\u2019t understand why ISO 20000 is good for the company or the benefits of implementation, they will not cooperate. So, let\u2019s see how to convince them.<\/p>\n

1) Make it short and understandable<\/h3>\n

I have often found that people from IT (including ITSM) are perceived as hard people to understand. This means that, while trying to explain something, IT professionals sometimes don\u2019t come to the level of the people they\u2019re speaking to. Besides complex tech talk, the fact is that management doesn\u2019t like long and complicated explanations. Actually – no one likes them.<\/p>\n

So, if you want your management to understand you, then you need to speak clearly, simply and use as many examples or – even better – numbers as possible. Once they understand these examples and see the numbers to show why the organization is implementing ISO 20000, you will get your sponsor.
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