{"id":6581,"date":"2016-08-30T18:01:59","date_gmt":"2016-08-30T18:01:59","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=6581"},"modified":"2024-12-12T18:17:40","modified_gmt":"2024-12-12T18:17:40","slug":"new-itil-practitioner-guidance-book-what-does-this-mean-for-your-certification-and-implementation","status":"publish","type":"post","link":"https:\/\/staging.advisera.com\/20000academy\/blog\/2016\/08\/30\/new-itil-practitioner-guidance-book-what-does-this-mean-for-your-certification-and-implementation\/","title":{"rendered":"New ITIL Practitioner Guidance book \u2013 what does this mean for your certification and implementation?"},"content":{"rendered":"<p><a href=\"https:\/\/staging.advisera.com\/20000academy\/what-is-itil\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL<\/a> implementation is usually pretty challenging. Hundreds of pages explain processes you want to implement (and need to explore), their application in the live environment and struggles with people, processes, and services once you implement them. Then you try to simplify it with training. That\u2019s, basically, a great idea. But, the foundation level (see Figure 1) will give you a rough overview and the intermediate level is time (and money) consuming.<\/p>\n<p>Axelos (owner of ITIL) figured that out and made a step towards practical application of ITIL \u2013 ITIL Practitioner Guidance. It\u2019s a new publication and a new option for training. The base is continual improvement, but it encompasses the whole IT service lifecycle. Let\u2019s see some more details.<\/p>\n<h2>What is it all about?<\/h2>\n<p>ITIL Guidance (the set of five core books) is basically \u2013 the ITIL. Divided into five stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement), this is the framework that covers the complete lifecycle of the IT services. Every lifecycle stage contains certain processes (and functions, in the case of Service Operation) with detailed description, workflow, etc. (e.g., Incident Management \u2013 read the process description inside the Service Operation book and implement it inside your own organization depending on your situation, people, know-how, tool, etc.).<br \/>\n<div id=\"middle-banner\" class=\"banner-shortcode\"><\/div><script>loadMiddleBanner();<\/script><br \/>\n<div id=\"side-banner-trigger\" class=\"banner-shortcode\"><\/div><br \/>\nYou will not find anything like that in Practitioner Guidance. Practitioner Guidance is not a set of processes and related activities, but rather a methodology for how to adopt (implement a service-oriented, i.e., customer-focused culture inside your organization) and adapt (understand and suit ITIL to your own organization) ITIL. It\u2019s aimed at people in IT Service Management (ITSM) who have an understanding of the ITIL framework and need more practical guidance in order to integrate ITIL into the daily life of their organization.<\/p>\n<p>Additionally, this is a new certification, i.e., training in the ITIL certification scheme (see Figure 1). It belongs to the intermediate level and can be combined with any other intermediate certification, if you are collecting training credits on the path towards ITIL Expert. I also found that this certification is liked by people who are not willing to go all the way to the Expert certification.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-6582\" src=\"\/wp-content\/uploads\/\/sites\/6\/2016\/08\/ITIL_certification_path.png\" alt=\"ITIL_certification_path\" width=\"455\" height=\"279\" srcset=\"\/wp-content\/uploads\/sites\/6\/2016\/08\/ITIL_certification_path.png 455w, \/wp-content\/uploads\/sites\/6\/2016\/08\/ITIL_certification_path-300x184.png 300w\" sizes=\"(max-width: 455px) 100vw, 455px\" \/><em>Figure 1: ITIL Practitioner fits into the ITIL certification path<\/em><\/p>\n<p>Read the articles \u201c<a href=\"https:\/\/staging.advisera.com\/20000academy\/knowledgebase\/itil-certification\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL Certification<\/a>\u201d and \u201c<a href=\"https:\/\/staging.advisera.com\/20000academy\/knowledgebase\/itil-certification-path-list-of-all-available-itil-trainings\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL Certification Path \u2013 list of all available ITIL trainings, exams and certificate<\/a>\u201d to learn more about ITIL certification.<\/p>\n<h2>What does it consist of?<\/h2>\n<p>First of all (from my point of view), ITIL Practitioner Guidance is a pleasant read. Yes, there are paragraphs where you will have to stop and think about the text you just read, but that\u2019s because the picture that you are looking at is much wider. This means that some other parts of the ITIL service lifecycle are related and you have to \u201crevise\u201d your thoughts and connect facts coming from several processes. See this as a positive effect \u2013 finally, you can relate processes and activities throughout the service lifecycle. And, you can find a lot of templates, related to those activities, which you can use.<\/p>\n<p>So, here we don\u2019t have the usual guide (or, sometimes called \u201ca cookbook\u201d) for processes and functions. Let\u2019s see what the content of the guidance is. Figure 2 shows a high-level overview of the Practitioner Guidance, comprised of:<\/p>\n<ul>\n<li><a href=\"https:\/\/staging.advisera.com\/20000academy\/documentation\/service-improvement-plan\/\" target=\"_blank\" rel=\"noopener noreferrer\">CSI<\/a>\u00a0Approach \u2013 can be implemented at all levels of the organization. Guidance provides many techniques, i.e., methodologies (with examples) that you can use.<\/li>\n<li>Guiding Principles \u2013 aimed for a person or a team. It\u2019s opening a different view on activities in daily routine or while leading the ITSM organization\/team.<\/li>\n<li>Critical competences \u2013 communication \/ measurement &amp; metrics\u00a0\/ organizational change management \u2013 these are critical areas where you (or your organization) have to be skilled while adopting ITIL.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">The last section of the Guidance is \u2013 a toolkit. This is one of the most attractive parts of the guide. This toolkit contains more than 25 templates, as well as link towards \u201cnon-ITIL\u201d frameworks implementation (e.g., Agile, Lean, DevOps \u2026 etc.). Templates are explained in the text (depending on the context, i.e., where to apply them) and described (more details about the content) in the appendix. So, there are no excuses not to use them.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-6583\" src=\"\/wp-content\/uploads\/\/sites\/6\/2016\/08\/ITIL_Practitioner_Guidance.png\" alt=\"ITIL_Practitioner_Guidance\" width=\"328\" height=\"224\" srcset=\"\/wp-content\/uploads\/sites\/6\/2016\/08\/ITIL_Practitioner_Guidance.png 328w, \/wp-content\/uploads\/sites\/6\/2016\/08\/ITIL_Practitioner_Guidance-300x205.png 300w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/><em>Figure 2: High-level overview of the ITIL Practitioner Guidance<\/em><\/p>\n<h2>What to do with it?<\/h2>\n<p>This depends on what you want to achieve. Meaning, the toolkit that you will find inside the ITIL Practitioner Guidance will help you manage your services in different stages throughout the service lifecycle (i.e., get a better understanding of how to implement ITIL in real-life situations); it could also be your practical guidance while implementing processes inside your organization. On the other side, there are a lot of ITSM professionals who have chosen ITIL as their career development path. If you are one of them (or considering becoming one) \u2013 great. Now you have one more option.<\/p>\n<p>Namely, ITIL Practitioner is different from other Intermediate qualifications (or, at least, it should be). Once you finish your ITIL Foundation qualification you should have a basic understanding of ITIL. Intermediate qualifications (both capability as well as lifecycle modules) cover only certain areas of ITIL. Practitioner is one of the possible qualifications on your ITSM path towards Expert certification and covers a practical approach to the ITIL implementation in various stages of the service lifecycle (no process descriptions, but rather many practical examples of ITIL implementation).<\/p>\n<p>So, no matter if you are looking for one more option of your ITSM career development or for a more practical approach to the ITIL framework, ITIL Practitioner Guidance will surprise you in many aspects where you will recognize yourself and issues you are fighting with. And, while I was reading the guide, quite often I got that magical moment \u2013 \u201cAh, now I know\u2026\u201d (how).<\/p>\n<p><em>To implement ISO 20000 easily and efficiently, use our<\/em> <a href=\"https:\/\/staging.advisera.com\/20000academy\/iso-20000-documentation-toolkit\/\" target=\"_blank\" rel=\"noopener\">ISO 20000 Documentation Toolkit<\/a> <em>that provides step-by-step guidance for full ISO 20000 compliance.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITIL implementation is usually pretty challenging. Hundreds of pages explain processes you want to implement (and need to explore), their application in the live environment and struggles with people, processes, and services once you implement them. Then you try to simplify it with training. That\u2019s, basically, a great idea. But, the foundation level (see Figure &#8230;<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[344,420,540,202],"class_list":["post-6581","post","type-post","status-publish","format-standard","hentry","category-blog","tag-itil","tag-knowledge","tag-practitioner","tag-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts\/6581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/comments?post=6581"}],"version-history":[{"count":1,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts\/6581\/revisions"}],"predecessor-version":[{"id":17988,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts\/6581\/revisions\/17988"}],"wp:attachment":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/media?parent=6581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/categories?post=6581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/tags?post=6581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}