{"id":6574,"date":"2016-08-23T15:13:03","date_gmt":"2016-08-23T15:13:03","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=6574"},"modified":"2025-04-04T07:49:18","modified_gmt":"2025-04-04T07:49:18","slug":"how-much-does-iso20000-implementation-cost","status":"publish","type":"post","link":"https:\/\/staging.advisera.com\/20000academy\/blog\/2016\/08\/23\/how-much-does-iso20000-implementation-cost\/","title":{"rendered":"How much does ISO 20000 implementation cost?"},"content":{"rendered":"

Starting any project can\u2019t go without many questions asked. ISO 20000<\/a>\u00a0is not an exception. One of the mandatory questions, and among the first ones to ask, is \u2013 \u201cHow much does it cost?\u201d Management is the first one who would like to know the answer, so you have to be ready and have an explanation.<\/p>\n

And, let\u2019s make one thing clear. Implementing ISO 20000 involves so many different, company-specific parameters that it\u2019s not possible to come out with the exact amount needed for the implementation. I will help you, in this article, to do your own estimation of possible costs by explaining which elements you need to include in your calculation. In that way you can minimize surprises on the implementation project (unexpected costs, in this case).<\/p>\n

What does the cost depend on?<\/strong><\/h2>\n

It\u2019s not the same if you have small (e.g., 10-20 people) or large (e.g., 50, 100 or more employees) IT organization. Smaller organizations have simpler structures, less complexity in daily process activities, and are easier to manage. Large organizations are the opposite. Complex organizations and extensive processes and their activities mean \u2013 more costs. This is one of the parameters that dictate costs of the implementation.<\/p>\n

Having other management system in place, like ISO 9001<\/a> or ISO 27001<\/a>, will speed up the implementation and make it less expensive. Namely, ISO 20000 has some requirements (in the phase of establishing the Service Management System<\/a>, i.e., SMS) that are common to the other management systems. Here I mean documentation requirements, management responsibility, training and awareness \u2026 etc. If you have processes implemented following the\u00a0ITIL<\/a>\u00a0recommendations \u2013 good for you. It helps a lot.<\/p>\n

Of course, your (and your co-workers\u2019) know-how is also one of the crucial elements when calculating the costs. Less know-how means the need for education and someone to help you. All that costs money.
\n

<\/div>