While growing and gathering know-how, IT service providers get more knowledgeable and experienced. That means performing the same job in less time, using less effort, and with greater efficiency. Many processes, i.e., activities are growing in maturity as the company grows. Sometimes, this ends up good, but it can also go in the opposite way. Building up processes and organization based on experience is OK if you are sure that you are going in the right direction.<\/p>\n
Change Management belongs to one of the most important processes in an IT Service Management (ITSM) organization. So, the logical question is \u2013 why bother with some kind of \u201cofficial\u201d\u00a0Change Management process<\/a>\u00a0and setting up clear roles and responsibilities? It\u2019s simple \u2013 once you are responsible for the efficiency of the process (Change Management, in this case) \u2013 you will know. Free will and improvisation will become your biggest enemies. You need a well-defined process and you need an \u201cally\u201d (i.e., why would you start from scratch and experiment while setting up the process?). A Change Management process based on\u00a0ITIL<\/a>\u00a0can significantly speed up implementation. Let\u2019s examine the challenges that are in front of the implementation, and the benefits that an implemented Change Management process provides.<\/p>\n What I often noticed are contradictory situations \u2013 the Change Management process is seen as the \u201cHoly Grail\u201d (i.e., everyone swears that this is \u201cthe\u201d most important and sensible process); but, at the same time, activities related to change management are performed \u00a0ad hoc (i.e., everyone does what he finds most suitable and, pretty often, when suitable). For the first part (\u201cthe\u201d process), I would agree. Changes are becoming everyday activities. They have to be performed in less and less time without sacrificing efficiency. And they, at the end, always affect customers. So, an efficient or inefficient Change Management process<\/a>\u00a0forms your customer\u2019s opinion about your IT organization.<\/p>\n On the other side, you need resources for the process. And you have to argue \u2013 why. Particularly if you have management who is not involved in the daily life of the ITSM organization, you will have to argue why Change Management is important, i.e., what are the benefits of the process implementation. Read the article Elements of Change Management in ITIL<\/a>\u00a0to learn more about the process.The challenge<\/strong><\/h2>\n
\n