{"id":5862,"date":"2016-04-26T19:59:17","date_gmt":"2016-04-26T19:59:17","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=5862"},"modified":"2025-04-11T11:12:00","modified_gmt":"2025-04-11T11:12:00","slug":"itil-training-why-would-a-company-invest-money-into-it","status":"publish","type":"post","link":"https:\/\/staging.advisera.com\/20000academy\/blog\/2016\/04\/26\/itil-training-why-would-a-company-invest-money-into-it\/","title":{"rendered":"ITIL training \u2013 Why would a company invest money into it?"},"content":{"rendered":"<p>Sometimes, while talking to people from the IT industry and discussing\u00a0<a href=\"https:\/\/staging.advisera.com\/20000academy\/what-is-itil\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL<\/a>\u00a0\u2013 I notice the same pattern once we get to the training topic. Those who are familiar with ITIL, and are aware of the benefits it brings, are advocates of ITIL education. Either they went through the training program or have deeper knowledge of this best practice. The other ones, less familiar with ITIL, don\u2019t think that formal ITIL education brings anything. They are advocates of the learning-by-doing methodology.<\/p>\n<p>I do a lot of trainings and have customers from various businesses and I have to admit that it\u2019s very easy to distinguish between organizations where people took part in ITIL <a href=\"https:\/\/staging.advisera.com\/20000academy\/iso-20000-documentation-toolkit\/?rel=sms-related-documents&amp;doc=training-and-awareness-plan\" target=\"_blank\" rel=\"noopener\">education<\/a>\u00a0and those organizations where there was no training in place. Those in the first group are eloquent and precise in communication, while those in the latter group use \u201cdescriptive language\u201d while trying to explain what happened to the user, how they found the root cause and implemented a permanent solution. Then I ask them whether they recorded details in the <a href=\"https:\/\/staging.advisera.com\/20000academy\/iso-20000-documentation-toolkit\/?rel=resolution-and-fulfillment-processes&amp;doc=known-error-record\" target=\"_blank\" rel=\"noopener\">Known Error record<\/a>\u00a0\u2013 but no answer from the other side. Well, maybe they did, but they didn\u2019t want to show that they don\u2019t have a clue as to what a Known Error is (by the way, to learn more about Known Errors, read the article\u00a0<a href=\"https:\/\/staging.advisera.com\/20000academy\/blog\/2014\/02\/04\/known-errors-repetitio-est-mater-studiorum-case\/\">Known Errors \u2013 repetitio est mater studiorum? Not in this case.<\/a>).<br \/>\n<div id=\"middle-banner\" class=\"banner-shortcode\"><\/div><script>loadMiddleBanner();<\/script><br \/>\n<div id=\"side-banner-trigger\" class=\"banner-shortcode\"><\/div><\/p>\n<h2><strong>Do you \u201cspeak ITIL\u201d?<\/strong><\/h2>\n<p>ITIL has 26 processes and 4 functions. Once you start exploring them while, at the same time, trying to apply them in your own environment \u2013 very soon the headache starts. Processes, activities (including \u201cif-then\u201d options), interfaces, roles, responsibilities, etc. and once you finish your reading \u2013 you can repeat everything once again.<\/p>\n<p>I know, ITIL is not prescriptive and you take from ITIL only what you need. But, without deeper knowledge \u2013 you don\u2019t know what. And, the clock is ticking, <a href=\"https:\/\/staging.advisera.com\/20000academy\/iso-20000-documentation-toolkit\/?rel=relationship-and-agreement-processes&#038;doc=customer-agreement-portfolio\" target=\"_blank\" rel=\"noopener\">customers<\/a>\u00a0are waiting, incidents are accumulating, and your life gets complicated. Based on my experience, these are just some of the reasons or justifications once organizations start considering ITIL training (read the article <a href=\"https:\/\/staging.advisera.com\/20000academy\/knowledgebase\/itil-certification-path-list-of-all-available-itil-trainings\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL Certification Path \u2013 list of all available ITIL trainings, exams and certificates<\/a>\u00a0to learn more).<\/p>\n<p>This was an example from real life of why people complete ITIL trainings. There are a few more elements that motivate IT organizations to train their people in ITIL:<\/p>\n<p><strong>Speaking the same language<\/strong> \u2013 This is also one of the benefits of the ITIL implementation. But, it is one of the major motivational factors to train an IT team. What I like to explain to my customers is that you can\u2019t expect a harmonized team while:<\/p>\n<ul>\n<li>everyone uses his own vocabulary<\/li>\n<li>different people have different understandings of the same thing (and, consequently, use different wording for it)<\/li>\n<li>the first two bullets imply that most probably different people will react with different sets of actions<\/li>\n<\/ul>\n<p><strong>Increasing the organization\u2019s capability<\/strong> \u2013 Well, I think that this is the most obvious reason. You need know-how, and that\u2019s why the training is needed. Technology is unavoidable and it\u2019s only a question of how much money you have to invest. But, having a capable workforce \u2013 that\u2019s what makes the difference.<\/p>\n<p><strong>Using someone else\u2019s experience<\/strong> \u2013 Maybe the most efficient school is learning from your own experience, but that\u2019s also the most expensive one. ITIL training can be seen as instant build of know-how.<\/p>\n<p><strong>Having fun<\/strong> \u2013 After all, whatever people do should be fun.\u00a0 That\u2019s the main prerequisite for something to be successful. It\u2019s the same with training. My experience (while attending trainings, as well as while holding a training) is that people like to have someone competent in front of them and some more people around them in the same room. That\u2019s a pre-requisite for having training, where many examples from real life are presented and discussion with other colleagues takes place throughout the training. Comments, jokes\u2026 and the fun starts.<\/p>\n<h2><strong>What\u2019s in it for me?<\/strong><\/h2>\n<p>The ITIL Foundation level should be something that all those people working in IT should take to get basic knowledge of how the IT organization and processes work. But, afterwards, e.g., at the Intermediate level, it gets complicated. So, it\u2019s a logical question that people start asking \u2013 why should I do it, and what do I get?<\/p>\n<p>First of all, you get deep understanding about IT Service Management and its relation to business processes (and managers like that). Secondly, an ITIL Intermediate or Expert certificate makes you stand out from the crowd; i.e., you get visibility as an expert. And, thirdly, it\u2019s your certificate (remember, you can\u2019t certify an organization against ITIL \u2013 only individuals), and wherever you go (meaning, when you change your job) \u2013 you take that certificate with you. And, finally, ITIL certificates are not subject to regular renewal, collecting points\u2026 or some other trick. It\u2019s yours for your lifetime.<\/p>\n<p>Use these articles to learn more about ITIL education: <a href=\"https:\/\/staging.advisera.com\/20000academy\/knowledgebase\/itil-foundation-all-you-need-to-know\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL Foundation \u2013 all you need to know<\/a>\u00a0and\u00a0<a href=\"https:\/\/staging.advisera.com\/20000academy\/knowledgebase\/itil-intermediate-the-next-step-into-the-itil-world\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL Intermediate \u2013 the next step into the ITIL world<\/a>.<\/p>\n<h2><strong>Who is perfect?<\/strong><\/h2>\n<p>Well, nobody is perfect. Including you and me. And everything, and everyone, can do better. But, without knowledge we can\u2019t be aware that something is not good enough, and we won\u2019t know our options. There are people who claim that those who don\u2019t know are blessed. Theoretically \u2013 that\u2019s OK, but if you would be responsible for an IT Service Management team and their efficiency \u2013 would you agree with that? I\u2019m sure not, and you should be happy about that. That\u2019s the first, but important, step to move forward. Arm yourself with knowledge, keep your eyes open, and many places will show up with open doors.<\/p>\n<p><em>To implement ISO 20000 easily and efficiently, use our<\/em> <a href=\"https:\/\/staging.advisera.com\/20000academy\/iso-20000-documentation-toolkit\/\" target=\"_blank\" rel=\"noopener\">ISO 20000 Documentation Toolkit<\/a> <em>that provides step-by-step guidance for full ISO 20000 compliance.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes, while talking to people from the IT industry and discussing\u00a0ITIL\u00a0\u2013 I notice the same pattern once we get to the training topic. Those who are familiar with ITIL, and are aware of the benefits it brings, are advocates of ITIL education. Either they went through the training program or have deeper knowledge of this &#8230;<\/p>\n","protected":false},"author":32,"featured_media":17386,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[256,344,202],"class_list":["post-5862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-certification","tag-itil","tag-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts\/5862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/comments?post=5862"}],"version-history":[{"count":3,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts\/5862\/revisions"}],"predecessor-version":[{"id":18251,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/posts\/5862\/revisions\/18251"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/media\/17386"}],"wp:attachment":[{"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/media?parent=5862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/categories?post=5862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.advisera.com\/20000academy\/wp-json\/wp\/v2\/tags?post=5862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}