{"id":5561,"date":"2016-01-26T21:02:41","date_gmt":"2016-01-26T21:02:41","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=5561"},"modified":"2025-07-05T14:18:05","modified_gmt":"2025-07-05T14:18:05","slug":"is-itil-applicable-for-small-companies-as-well","status":"publish","type":"post","link":"https:\/\/staging.advisera.com\/20000academy\/blog\/2016\/01\/26\/is-itil-applicable-for-small-companies-as-well\/","title":{"rendered":"Is ITIL applicable for small companies as well?"},"content":{"rendered":"

Often, during discussions or ITIL<\/a>\u00a0trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation \u2013 for what kind of organizations is ITIL suited? What kind of organizations implement ITIL \u2013 small ones or large ones? The usual answer is \u2013 large ones. But, is that really so?<\/p>\n

The issue is that most people see ITIL as applicable only in large organizations. I also have to admit that this opinion prevails when the people who are involved in the discussion aren\u2019t very familiar with ITIL and don\u2019t have experience with it in real life. Let\u2019s see whether they are right.<\/p>\n

What\u2019s the point?<\/h2>\n

Let\u2019s be honest \u2013 ITIL is stigmatized as a framework designated only for large organizations. Well, without having deeper understanding of what ITIL is \u2013 that\u2019s the logical conclusion. ITIL is five core books (by the way, if you are \u201cbuying\u201d ITIL to start exploring and consequently implementing it, published in purchasing the books is the only obligation you have) and contains four functions and 26 processes \u2013 so it must be a huge overhead for small companies, right?<\/p>\n

Let\u2019s consider big companies. They \u201csuffer\u201d from complexity and a variety of tools, activities, processes, services, internal politics, cultural issues\u2026 Their IT organization is extensive, with a large customer base and lots of offered services. That implies that they must have many processes in place, and each process encompasses many activities and has many people involved. The tools they use usually don\u2019t belong in the open-source category. During an employee\u2019s absence, there is always a possibility to catch up with his activities; i.e., the system (from a human resources point of view) is robust. Resources to deliver services are coming from inside the organization (could be from various organizational units) as well as from outside. There is always enough motive (and, let\u2019s be honest, human resources as well) to perform process and organization optimization, i.e., improvements<\/a>.
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