ITIL/ISO 20000 Service Level Requirements – Ensure you deliver what the customer asked for
Branimir Valentic
It’s probably happened more than once: an IT service achieves Go-Live maturity, only for you to figure out that it’s...
It’s probably happened more than once: an IT service achieves Go-Live maturity, only for you to figure out that it’s not what the customer asked for. That’s bad news. The good news is that it...
