ITIL mini case studies: Applying lessons learned to increase quality of a service
Branimir Valentic
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the...
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL). But, there is something even better. Any guesses? It’s...
Change Proposal – Describing a change at a high level
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them,...
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them, an RfC is “a formal proposal for a change to be made.” Usually, it’s a document (or...
ITIL and ISO 20000 – What does Project Management have to do with it?
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them?...
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them? I would say – a lot. Actually, I’m sure I’m not telling you anything new...
ISO 20000 Supplier Management – You lead the game
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services....
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services. There are some parts of the service where you need someone to help you with...
ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately...
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately I thought of incidents, changes, service assets… but I didn’t have high expectations regarding financial...
ITIL and ISO 20000 Budgeting and controlling Part I – Know your business
I can describe my first budgeting as – confused and lost. I know that many people in IT share my...
I can describe my first budgeting as – confused and lost. I know that many people in IT share my experience. What is it, how does it work, who sends what to whom, where are...
