Service Catalogue – a window to the world
Branimir Valentic
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it...
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it is often seen with different eyes. What is it, what should it contain, how should...
ISO 20000 – The perfect way to improve IT services
Antonio Jose Segovia
In the Information Society in which we live there are many companies that provide IT services, but does every company...
In the Information Society in which we live there are many companies that provide IT services, but does every company care about customer satisfaction? In theory, everyone but the client knows that is not always...
