Is ITIL applicable for small companies as well?
Branimir Valentic
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation –...
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation – for what kind of organizations is ITIL suited? What kind of organizations implement ITIL –...
Which roles do you need for ITIL Service Operation?
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers. You...
Vital Business Function according to ITIL principles
Neven Zitek
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...
ITIL Service Provider types – Type 3 or External Service Provider
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great...
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great time to read previous articles, if you haven’t already done so: Type I – Internal...
ITIL Service Provider types – Type 2 or Shared Services Unit
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best...
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best practices: Type I – Internal Service Provider. Type II – Shared Services Unit. Type III –...
ITIL Service Provider types – Type I: Internal service provider
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different...
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different archetypes of Service Providers. While most aspects of Service Management apply to all of them,...
