How to manage service management records according to ISO 20000
Branimir Valentic
Have you ever been in a situation when you had to make a decision, but you had almost no information?...
Have you ever been in a situation when you had to make a decision, but you had almost no information? Sooner or later, each one of us gets into such a situation in our lifetime....
How to structure ISO 20000 documentation
Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern....
Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern. If you just started reading the ISO 20000 standard’s requirements, it may seems that you...
