How to make your investment in ISO 20000/ITIL profitable
Branimir Valentic
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT...
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT is put under a microscope, and everyone expects to see a return on this investment....
ITIL Incident Management – How does it influence customer satisfaction?
Satisfied customer will pay your bills. Unsatisfied customers – well, maybe they pay the next one, but certainly not for...
Satisfied customer will pay your bills. Unsatisfied customers – well, maybe they pay the next one, but certainly not for the long term. With that act (not paying the bill, i.e., not using your services...
