ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool
Branimir Valentic
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately...
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately I thought of incidents, changes, service assets… but I didn’t have high expectations regarding financial...
ITIL and ISO 20000 Budgeting and controlling Part I – Know your business
I can describe my first budgeting as – confused and lost. I know that many people in IT share my...
I can describe my first budgeting as – confused and lost. I know that many people in IT share my experience. What is it, how does it work, who sends what to whom, where are...
