Ready, steady… go – Starting ITIL implementation
Branimir Valentic
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the...
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the implementation starts. If you have taken care of those, then the next step is to...
Considerations before ITIL implementation
How does one describe ITIL implementation? As a book with many questions (at least, the first few chapters of it)....
How does one describe ITIL implementation? As a book with many questions (at least, the first few chapters of it). The good news is that most of the implementation starts in such a way that...
If anything shouldn’t be taken for granted… it’s Information Security Management
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password...
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password change set up on the system. And, the answer included words like “my opinion,” “my...
Service Catalogue – Defining the service
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of...
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of the services grow as well. Situations where everyone can define their own service with respective...
Service Desk staff – a window to the IT organization
Maybe it sounds easy: hire a few people, teach them about the services we provide, tell them to be nice...
Maybe it sounds easy: hire a few people, teach them about the services we provide, tell them to be nice to the users… and there you go – Service Desk staff is in place. Or...
Known Errors – repetitio est mater studiorum? Not in this case.
“Reinventing the wheel.” – We often use this saying in everyday life, but did you know that it’s valid in...
“Reinventing the wheel.” – We often use this saying in everyday life, but did you know that it’s valid in IT Service Management, i.e. ITIL, as well? Let me recall a common situation: your users...
