How to define the scope of the SMS in ISO 20000
Branimir Valentic
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And,...
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And, then the headache starts. Let’s assume you already have ISO 9001 or ISO 27001 in place, and...
How to use ITIL to avoid 50% of IT project failures
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when...
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when I entered the Project Management world, I was told that as many as half of...
5 ways ITIL can help your small business grow
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy...
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy those services. Is that wrong? Certainly not – quite the contrary, that’s a business-oriented approach,...
ITIL mini case studies: Applying lessons learned to increase quality of a service
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the...
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL). But, there is something even better. Any guesses? It’s...
Change Proposal – Describing a change at a high level
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them,...
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them, an RfC is “a formal proposal for a change to be made.” Usually, it’s a document (or...
ITIL and ISO 20000 – What does Project Management have to do with it?
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them?...
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them? I would say – a lot. Actually, I’m sure I’m not telling you anything new...
