How ITIL can help cloud services
Branimir Valentic
Cloud-based services, in comparison to traditionally delivered IT services (i.e., implemented in-house), changed the way people consume services. That’s particularly...
Cloud-based services, in comparison to traditionally delivered IT services (i.e., implemented in-house), changed the way people consume services. That’s particularly true for small businesses, which gained significant value because the cloud enabled them to use...
Three main activities to set up ITIL Service Asset and Configuration Management
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for...
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for processes. The first time I had a project task to establish a Service Asset and...
ITIL and ISO 20000: A Comparison
I get a lot of advice requests from IT people about ITIL certification and compliance. Usually, these are personal inquiries...
I get a lot of advice requests from IT people about ITIL certification and compliance. Usually, these are personal inquiries on certification paths after the ITIL foundations exam, but lately IT managers ask me to...
Why ITIL?
Mission, vision, goals and objectives. Most of the organizations have some or all of these. From a business point of...
Mission, vision, goals and objectives. Most of the organizations have some or all of these. From a business point of view, that’s fine and as it should be. But, what does it have to do...
ITIL Service Lifecycle – processes and functions overlapping the phases
ITIL processes and functions are set up in a particular stage of the lifecycle; however, in reality they spread throughout...
ITIL processes and functions are set up in a particular stage of the lifecycle; however, in reality they spread throughout the stages. This image shows the ITIL service lifecycle. Single colors show processes and functions...
Three faces of Capacity Management
I once witnessed a case when a telecom company offered a mobile subscription package for a “flat rate”. Plenty of...
I once witnessed a case when a telecom company offered a mobile subscription package for a “flat rate”. Plenty of minutes and MBs of data traffic were included in subscription fee. Result: response to the...
